The customer service CDR is one of the key factors in our company's success. CDR Pompe, a long-standing leader in the Fluid treatment and transfer pumps, has made customer service a distinctive strength. The speed and accuracy in responding to public inquiries are essential values that guide the company, aware that every need is unique and deserves a targeted and timely response.

In a technical sector like process pumps, the professionalism, expertise, and availability of staff are essential for solving problems and offering tailor-made solutions, both pre- and post-sale.

Magnetic drive pumps: response speed is critical

Our industry, that of process pumps, is complex and highly technical. Any problem with the pumps could lead to significant economic damage, as these products are often installed in crucial parts of a plant. For example, our Magnetic drive pump They are designed to work safely in ATEX environments (potentially explosive atmospheres) for continuous 24/7 use.

In such important production zones, every problem represents a loss. CDR customer service ensures very rapid responses in order to minimize economic damage and “downtime” as much as possible.

Customer Service CDR: technical advice and support

Whether it's a small company or a large multinational corporation, our approach doesn't change. Our absolute priority is to immediately manage any situation related to our clients' plant problems. Our experience in the sector allows us to have a solid organization, ready to respond to all needs, both during the sales phase and after the purchase.

During pre-sales, after a phone or video consultation, our engineers will be available to help you select the best product for your specific needs. Additionally, we assist you in creating custom solutions for your fluid treatment systems.

After purchase, very short delivery times are one of the prides of CDR Pompe. In fact, we are the only Italian company to have set up a dedicated warehouse. Thanks to this network of infrastructure, we are able to guarantee very fast delivery times with our ready-to-ship service. Emergency Stock. This is an exclusive service that allows delivery in 3/5 business days of bare shaft and close-coupled pumps complete with motor and strategic spare parts for ordinary and extraordinary maintenance.

In after-sales, the CDR Customer Service will always be available to you. Routine maintenance can be managed by our qualified personnel, as can repair or warranty requests. You will have everything in a single solution.

Our customer service is comprised of professionals who handle all activities related to customer relations, from the best technical support in the design and supply of pumps for your systems, to the most efficient after-sales service in terms of response times and problem resolution.

Customer Service CDR: Our idea in the words of Ferruccio Lamborghini

We have always thought that good customer service is the key to a lasting relationship with our clients. In fact, our work doesn't stop after the sale of a pump, but also extends to support and consultation. We believe that high-quality services are not just a cost, but a form of investment for the well-being of our audience.

A vision that finds resonance in these legendary words of Ferruccio Lamborghini, a historic entrepreneur from Ferrara who, in the post-World War II era, managed to build an empire, first in the agricultural field with his very famous tractors still used today, and then in the luxury automobile sector.

In this old video, which you can view Who, When asked about its new high-quality customer service, Lamborghini explains that if a car has a problem anywhere in the world, a technician is dispatched from the factory with the necessary spare parts and a letter of apology from the company. This costs the customer nothing. Lamborghini does not view this service as an expense, but as a marvelous form of advertising. Customers who are treated this way tend to speak very highly of the brand, ensuring ever-increasing exposure and interest.

Our mindset, honed over decades of experience in this industry, remains the same. CDR customer service is our first advertisement, our way of making ourselves known as a quality and reliable company. For every need and every request for information, do not hesitate to contact us. CDR Pompe is a leader in the field of process pumps for fluid handling in industrial environments industrial, chemical e pharmaceutical. Together with our professionals, you can find the tailor-made solution for your plant.