Welcome to our Service & Support
Our commitment is meet and exceed your needs. The Service & Support area is designed to provide you with comprehensive and personalized support, from product selection to its maintenance. We are committed to ensuring an optimal experience., quickly and effectively resolving any challenges you encounter. Your success is our priority.
Pre-sale
Our pre-sales process begins with a phone call or video conference, followed by the preparation and finalization of the offer. Our expert engineers are at your disposal to analyze and understand your technical needs, which will allow you to identify the right product from our catalog. Alternatively, thanks to our experience, we are able to support you in designing custom solutions and integrating components according to your needs.
Ready for Delivery
Our Emergency Stock service ensures delivery within 3-5 business days for the following products:
• Bare-shaft and monobloc pumps complete with motor;
• Strategic spare parts for ordinary and extraordinary maintenance.
CDR Pompe stands out as the only company in the magnetic drive pump sector to offer this exclusive service. We guarantee rapid deliveries of centrifugal pumps, with advanced configurations for mechanical seal (single and double) and magnetic drive pumps. Our pumps are available in both AISI316 stainless steel and with special material linings such as PP, ETFE, PVDF, and PFA.
After-sales
Every pump produced by CDR Pompe undergoes rigorous water testing and is accompanied by a detailed test report to ensure expected performance. Upon request, we also offer customized testing.
In the event of a technical failure, prompt pump repair is crucial. For this reason, CDR Pompe offers a rapid repair service to minimize plant downtime.
Routine maintenance will no longer be a problem with the support of our qualified staff. Guaranteed services include:
• Repair and maintenance performed in our specialized workshop;
• Verification and approval of each pump repaired or overhauled by our Testing Office, which issues a detailed report to prevent future problems;
• Personalized technical advice.
CDR Pompe offers a complete assistance service. Upon your request, we can provide direct on-site support during the plant start-up phase.
Administration
When you choose to align with our billing process or wish to review your various existing contracts, you can be sure to receive prompt and effective assistance in managing all your needs. Our multilingual administrative team is always ready to listen to you and complete the necessary documentation for your business.
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